MT Tech Company
People’s United Bank provides sensitivity training to educate employees about how to provide better customer service to older adults with specific needs related to dementia and cognitive or physical decline. The Senior Sensitivity Training helps employees understand the challenges seniors face because of hearing or vision impairment, Alzheimer’s disease, dementia, and other ailments that affect older adults. During the training, participants experience what it is like for an older individual to make a transaction. Employees and community partners talk about how to identify fraud and exploitation, how to identify dementia or cognitive decline, and how to understand the challenges that affect older Americans physically. As a result of this training, employees are better at understanding and addressing the needs of those with cognitive or physical decline, and the development of community partnerships has allowed employees to better respond to and resolve cases of suspected fraud and exploitation. People’s United Bank also offers this training to first responders (police, fire, and EMS personnel).